Technical assistance software for builders: the ticket channel
After the keys are handed over, technical assistance (warranty) tickets tend to arrive by email, phone and messages, with no tracking and no history. That creates rework and risk when discussing the warranty.
A single, traceable channel
Technical assistance software gives the builder a direct channel with the building manager and the resident: ticket creation, status, service rating and management reports with the full history.
Warranties preserved
With everything recorded, the builder proves deadlines and services. Discover the SG2 Technical Assistance System.
Frequently asked questions
What is technical assistance software?
It is a systemic channel where building managers and residents open warranty tickets straight to the builder, with status tracking and history.
What are the advantages for the builder?
It centralizes tickets, cuts email and phone noise, generates metrics and preserves the history of each case for warranty purposes.
Does the resident have access too?
Yes. The user of the private unit opens the ticket and follows the status (open, in progress, done) and rates the service performed.